Job Title: Customer Service Complaints Handler
Location: LE19, Leicester
Contract Type: Temp to Perm
Working Pattern: Full Time Mon-Fri, Office Based
Hourly rate: £12.47 an hour
This is an exciting opportunity to work with a well known, prestigious brand.
Responsibilities:
Handle customer complaints and inquiries with utmost professionalism and empathyInvestigate and resolve customer issues in a timely manner, striving for first-call resolutionMaintain accurate records of customer interactions and actions takenCollaborate with different departments to ensure customer satisfactionProvide feedback to improve customer experience and processesEssential (Knowledge, skills, qualifications, experience):
Previous experience in a customer service role, complaint handling experience preferredExcellent communication and listening skillsAbility to handle and resolve customer complaints effectivelyStrong problem-solving skillsProficient in using CRM systems and MS OfficeBenefits & Perks of working with Adecco:
20 days annual leave plus 8 days bank holidayLong-term opportunity availablePerks at work – Discount vouchers portal and points to spendSupport programme with 24/7 helplineEye care vouchersCompetitive pension schemeIf this role is of interest, please click to apply and a member of the team will be in touch.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website…