Senior Operations Manager (Mandarin Speaking)

THE COMPANY:

Our client is an international full-service commercial bank. They are looking to hire a Senior Operations Manager for their London business.

THE RESPONSIBILITIES:

• Ensure adherence to regulatory requirements and internal polices to mitigate risks.
• Develop and maintain relationships with correspondent banks in order to facilitate and ensure smooth working support and quick resolution of issues or concerns.
• Liaise with Business Development and Financial Markets departments to meet funding requirements and manage funds movements in timely manner.
• Lead projects related to the operational systems, ensuring their timely completion, achievement of objectives and cost efficiencies. Ensure smooth, error- free transitions during system changes or upgrades.
• Liaise with the Head Office and IT regarding the HO’s system issues and other business requirements.
• Supervise and lead team of banking professionals, providing guidance and support;
• Monitor and analyse operational performance, identifying areas for improvement and implementing solutions.
• Coordinate with external partners and stakeholders to streamline processes and achieve operational excellence.
• Conduct regular training sessions to enhance the skills and knowledge of the operations team.
• Provide specialist knowledge and support to the Operations function to ensure deliverables are achieved to meet business requirements.
• Prepare regular Management Information (MI) reports for the management team;
• Assist with and cover any tasks within the department as needed.

EXPERIENCE REQUIRED:

• Proficiency in spoken and written English and Mandarin.
• Extensive and proven experience in Operations.
• Demonstrated experience in banking operations with a strong understanding of financial regulations.
• Comprehensive understanding of Loans Administration.
• In-depth knowledge of Payment Operations.
• Solid grasp of Treasury Operations.
• Over 10 years of experience in Financial Services Industry with a proven track record in similar departments or business streams.

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