Information Technology Support Engineer

Job Description

IT Support Engineer

50 – 60K GBP Base Salary

We are working with an Investment Bank in London who are seeking an IT Support Engineer working closely with the business. Candidate should have an engineer mindset, proactive in finding solutions to problems, with strong IT fundamental protocol knowledge and troubleshooting thought processes .

Purpose of this role

To provide first level support and guidance to users of all decentralised IT equipment and services.

Responsibilities

• Provision of first level technical and user support to all UK staff and EMEA IT Support teams.
• Management of Help Desk application and ensuring that all calls are logged and apply ITIL approach when possible.
• Regular updates of applications including virus updates and security patches.
• Assistance with the preparation of written reports recommending action where appropriate to improve security.
• Resilience or performance or to reduce operational risk.
• Support, roll out and maintenance of all desktop equipment.
• User assistance and guidance.
• Application of security updates.
• Regular hardware and software audits.
• Analysis, problem solving and escalation if / when necessary.
• Offering support to EMEA sites.

Key skills, experience and personal attributes

• Minimum of 3 years’ experience within IT and/or Telephony Support.
• Experience with Microsoft environment (Windows, Office, Active Directory, SCCM)
• Experience with telephony, in particular dealerboard and recording (Etrali & Alcatel).
• Knowledge on market data (Bloomberg, Thomason Reuters Eikon & Dealing) an advantage
• Scripting and batch creation would be beneficial, although not compulsory.
• Microsoft certified (ideally)
• Good people skills (able to deal with range of users at all levels).
• Good global knowledge in the IT field (Ideally a degree in the IT field).
• Able to identify potential problems before they arise and take corrective action.
• Able to analyze trends and estimate future needs
• Able to make well thought out and recommendations based on sound conclusions.
• Good organization skills.
• Willingness to learn.

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