Job Description
Job Opportunity: Customer Retention Insight Specialist
Are you ready to drive strategic insights and shape the future of client retention and loyalty for a leading automotive ownership services organisation? We’re seeking a proactive Customer Rentention Insight Specalist to work closely with our Retention and Ownership Programmes Managers, alongside global regional teams. Your work will reinforce our Ownership Services strategy, driving long-term client retention, loyalty, and achieving targets for parts, accessories, and contributions.
What You’ll Do:
- Prepare and deliver key market intelligence reports regularly, including competitor analysis, consumer behavior insights, and product development trends.
- Conduct ad-hoc analyses of the automotive industry, focusing on product innovation, global/local market trends, client segments, and the competitive landscape to guide business decisions.
- Build a robust market intelligence function to provide regional managers with actionable insights on market dynamics, helping retain existing clients and attract new business.
- Monitor sales performance metrics, track strategic objectives, and create new reporting tools to measure action effectiveness.
- Collaborate with Data Science, Client Experience, and Brand teams to explore business opportunities and identify new sales channels.
- Offer strategic guidance on industry partnerships and opportunities.
- Attend industry events to extract insights and develop practical outputs that impact strategy.
- Standardise and document processes, tools, and workflows within Business Development to align with best practices.
Your Background:
- Degree in Business, Economics, Data Analytics, or a related field.
- Experience in market research, data analysis, or business intelligence, ideally within the automotive or related industries.
- A proven track record in delivering insights that drive strategic decisions.
- Expertise in analysing multiple data sources to solve complex problems.
- Strong communication skills with the ability to present complex data in an accessible way.
- Commercial awareness and an understanding of how to impact P&L positively.
- Advanced proficiency with Excel and PowerPoint, and skilled in analytic tools like Power BI, Tableau, and Salesforce reporting.
- Exceptional time management and the ability to prioritise in a fast-paced environment.
If you’re passionate about shaping data-driven strategies and enjoy working with cross-functional teams, apply today to join our team as we accelerate growth and drive client success.
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