CX Insight Manager

Job Description

CX INSIGHT MANAGER

SALARY UP TO £70,000

BOURNEMOUTH – 2 DAYS A WEEK

The Company

This is a well known insurance company

THE ROLE

As CX Insight Manager, you can expect to be involved in the following:

• Provide insights into end-to-end customer journeys
• Gather insights from surveys and complaints, delivering true insights, not just data reports
• Conducts or commissions research to offer valuable insights for business stakeholders, optimising customer journeys to enhance advocacy, loyalty, and customer experience
• Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups
• Contribute to strategic plans based on data-driven insights
• Define and measure customer perception consistently across all products and customer journeys

Your Skills And Experience

• Experience mentoring/coaching teams
• Lead initiatives focused on Customer Experience (CX)
• Strong skills in insights generation and storytelling (not just data reporting)
• Strategic ability is important

How To Apply

To express your interest, send your CV to Valentine by clicking the apply button below

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