Company description
Location: Tunbridge Wells hybrid 60% work from home 40% work from our Tunbridge Wells office
Salary: Up to £25k dep on exp + annual bonus + excellent benefits
Hours: 37.5 hours per week, contact centre opening hours are 8-6 Monday to Friday
This is the job
To enhance the AA’s customer service delivery as a Household Claims Handler, you will be responsible for handling a mixed portfolio of household claims. The perils you will be dealing with include accidental damage, storm, flood, escape of water/burst pipes, theft, fire, impact and recovery. You will be joining a dynamic and supportive, highly motivated Claims department with a focus on providing an outstanding customer experience during what can be a difficult time for the customer.
What will I be doing?
- Handling either a mixed portfolio of Household insurance claims or specialising in one or more perils
- Making sure that service level agreements (SLA’s) are met, keeping the customer updated on the progress of their claim and working to make sure claims are settled promptly and fairly
- Liaising with our supply chain to deliver an exceptional claims service
- Ensuring any complaints or feedback are accurately recorded and managed in accordance with our complaints process
- Supporting cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects
What do I need?
- Home/motor Insurance claims management background with Recovery experience preferred
- Experience in handling a claims portfolio
- Ability to show empathy and compassion to Policy Holders and deliver an exceptional customer claims journey
Additional information
“We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus additional benefits to reward longer service!
After 6 months:
- Technology and Appliance Vouchers
- Cycle to Work scheme
- Gym Membership
- Home Health Testing for you and your household
After 12 months:
- Car Salary Sacrifice Scheme
- Recognition for hitting tenure milestones
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.”
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