Security Operations Centre Duty Manager (Nights)

As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.

As Security Operations Centre Manager you will:

• Manage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations
• Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM
• Develop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms
• Lead on innovation by implementing controls and measures that reduce stock loss in all key locations
• Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations
• Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime
• Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice
• Prepare and control the budget for SOC operations, to ensure delivery of operational excellence
• Produce period reporting and analysis for the Senior Business Resilience Manager as required

A bit about you:

• A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to ability to influence and inspire change when necessary
• Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures
• A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary
• Qualified. You have front line SIA licence and CCTV SIA Licence
• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis
• Proficient with IT, security systems and other communications
• Knowledgeable. You have a fill understanding of compliance with all associate statutory regulations and legislation
• An example of our values, a trusted and respected colleague

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