Programme Manager

Programme Manager, Digital

Customer Experience

Central London, London

£65,000 – £75,000 + bonus + benefits

This is a new role for a Programme Manager to join a global retailer and oversee a large portfolio of work on a customer experience programme.

Working in a tech hub in London, you will collaborate with a cross-functional team to deliver best-in-class customer experiences across web, mobile, VR/AR, tablet and retail.

To apply for this role, you should have Agile / SCRUM Programme Management experience overseeing large-scale and B2C digital programmes.

As a Digital Programme Manager, you will:

• Manage a number of workstreams and teams to ensure the timely delivery on a global customer experience platform.
• Collaborate with teams, including Product, Customer Experience, Development, Experience design, developing and delivering new user and customer experiences across the platform.
• Be ultimately responsible for the budgets, briefs and schedules within your portfolio of work, supported by a PMO team.
• Ensure stakeholders and leadership teams are aware of any issues or risks to the platform.
• Act as the regional point of contact and leader on the programme of work.

To apply for this role, you should be able to show:

• Experience working as a Digital Programme Manager on a B2C platform.
• Experience across web, mobile, tablet and ideally AR/VR & retail.
• Strong communication, leadership and influencing skills as well as a collaborative approach.
• Agile / SCRUM experience alongside knowledge of JIRA.
• Experience working with senior stakeholders and C-Suite members in the past.
• Knowledge of web apps, information systems, digital marketing solutions and social media platforms.

The Perks

• A global environment with opportunities to travel 3-4 times per year.
• 26 days holiday + bank holidays.
• A competitive pension, private healthcare and dental.
• A flexible working environment, with the ability to work remotely 1-2 days per week.
• Perks at Work, cycle to work scheme, employee discount, gym membership.

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