Investigation Specialist with German, KYC

Investigation Specialist with German, KYC

Job ID: 2722842 | Amazon Data Services Ireland Limited – A65

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon’s global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent German & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities

1. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers.
3. Maintain Amazon’s site quality by enforcing Amazon’s Policy Guidelines.
4. Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
6. Achieve weekly productivity and quality standards for investigations.
7. Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

BASIC QUALIFICATIONS

1. Proficiency in both English and German with an ability to compose grammatically correct, concise and accurate written responses.
2. Experience working with Microsoft Office including Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

1. Previous work experience in a customer service/retail environment.
2. Knowledge of or experience in a fraud/risk management environment.
3. Experience in insurance, finance, data analysis, research, translation or training.
4. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
5. Self-disciplined, diligent, proactive and detail oriented.
6. Excellent problem-solving skills.
7. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Posted: June 21, 2024

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