We are looking for a motivated and experienced BI Reporting Analyst/Data Analyst contractor to join our Customer Success team on a 6-month contractual basis.
The primary responsibility of this role is to develop and implement Customer Success dashboards that will analyze and report on revenue-generating activities. You will collaborate closely with business stakeholders to ensure the delivery of user-friendly and comprehensive executive dashboards.
Key Responsibilities:
- Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue-generating activities.
- Develop and maintain robust and scalable ETL processes to support dashboard creation and data integration.
- Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.
- Support experimentation efforts of our Growth & Retention organization by analyzing and reporting on A/B testing results.
- Provide historical data for key metrics to help establish baseline performance and experiment targets.
- Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities.
- Present findings and insights to business stakeholders and executives in a clear and concise manner.
- Ensure data accuracy, integrity, and consistency by implementing best practices in data governance and quality control.
- Troubleshoot and resolve any data-related issues promptly.
Qualifications:
Technical Skills:
- Proficiency in SQL and Python for data manipulation and analysis.
- Proven experience in building dashboards in Tableau and Qliksense.
- Familiarity with ETL tools and processes.
- Experience with A/B testing methodologies and analysis.
Industry Experience:
- Experience working with call center data, including understanding of metrics and KPIs relevant to call center operations.
- Experience working with web data and understanding of digital support tools and KPIs.
Professional Requirements:
- A track record of delivering easy-to-use dashboards for business stakeholders and executives.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills for presenting analysis and insights to non-technical stakeholders.
- Ability to manage time effectively and prioritize tasks to meet project deadlines.
Preferred Qualifications:
- Experience with other visualization tools (e.g., Power BI).
- Knowledge of statistical analysis and predictive modeling.
- Experience working in a fast-paced, dynamic environment.
Client Description
Our Client is a global technology platform that specializes in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognizable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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